Guarantee and Return Policy
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AvianWeb Guarantee:
Avianweb is proud to offer such an exciting and quality product line by a leader in egg incubation. All efforts are made to ensure continued customer satisfaction and work with the customer to resolve any problem areas.
The incubators and brooders are guaranteed for 1 (R-Com Mini) or 2 years (all other incubators and brooders) against defect and will be repaired or replaced should a fault arise within the guarantee period.
Avianweb, or the manufacturer of this product, will not be responsible for loss of eggs, birds or other livestock in the event of failure, however caused and the user is advised to arrange its own insurance cover where loss of power, mechanical or electrical failure might result in unacceptable losses.
In order that we continue our policy of innovation and improvement, we reserve the right to alter specifications and prices without notice.
To qualify for this extended guarantee you must:
- Complete and return the card included with the product within 28 days of purchase.
- Be the original purchaser of the product.
- Notify us of defect before the period expires.
- Have used the incubator or brooder for its proper purpose and stored it in clean dry conditions.
Returns
- Authorization must be obtained from AvianWeb - sf@avianweb.com before any merchandise is returned for credit, exchange or repair. We will not be responsible for items returned without authorization.
- If you are not satisfied with an item you receive, you may return it at your cost within 30 days.
- All merchandise returned for credit or exchange must be UNUSED, in the original packaging with original instructions and guarantee card.
- Please enclose a copy of your original invoice with your return.
- Returns for credit will be subject to a 20% restocking fee.
- Shipping will not be refunded.
